Questions and answers

The prints on our thermo mugs are made using the UV method. Hardening the ink with ultraviolet light makes it durable and resistant to abrasion. The motif on the mug will not lose color or fade as a result of washing, daily use or exposure to sunlight.

All thermal coffee mugs available in our offer are made of high-quality stainless steel. This thermo mug will serve you in perfect condition for many years, it is scratch-resistant and, thanks to the possibility of repeated use, environmentally friendly.

Wash CoffeeCups thermal mugs and coffee cups by hand using warm water and a mild detergent. Avoid using boiling water, which could damage the external or internal finish of the mug, and avoid using strongly corrosive detergents, which may affect the insulating properties of the mug. Carefully wash every part of the thermo mug, especially those that have been in contact with the drink.

CoffeCups thermo mugs have an elegant, minimalist design, and some of them have been enriched with an original print with an interesting motif that will allow you to express your passions and interests. We were the first on the market to create a thermal coffee cup with a capacity of 80 ml, which allows you to enjoy the taste of espresso wherever you are.

Coffee in our thermal mug maintains the perfect temperature and aroma thanks to effective insulation and a tight lid with a convenient spout. The stainless steel from which the cups are made is resistant to damage and does not affect the taste of the coffee.

Our thermal mugs with lids can maintain the temperature of the drink for at least several hours. The exact time it will stay warm will depend on the initial temperature of the drink it contains and the ambient conditions. The thermo mug maintains the desired temperature longer if, before pouring freshly brewed coffee, you pour boiling water over it and wait about 5 minutes for the walls to warm up.

We are perfectly aware that each of us is a connoisseur of a different type of coffee. We have designed our thermo mugs to easily accommodate both espresso and milk latte. CoffeeCups steel cups are available in 80, 150 and 240 ml capacity.

All thermal coffee mugs in our store are designed to hold hot drinks. The stainless steel used for their production is resistant to corrosion, does not emit harmful substances and maintains its properties even at high temperatures.

A good thermal mug should be made of materials with insulating properties that maintain the temperature of the drink for a long time, both hot and cold. Stainless steel from which our thermo mugs are made is a durable material, resistant to corrosion, easy to clean and with high insulating properties.

If you want your CoffeeCups thermal cups and mugs to serve you in perfect condition for as long as possible, avoid washing them in the dishwasher. Only clean their lids this way. Hot water and high pH detergents used in the dishwasher may damage the surface of the thermo mug and the seal and reduce its insulating properties.

The lids of our thermal coffee mugs are made of flexible silicone. They have been designed to guarantee complete tightness of the thermo mug and eliminate the possibility of spilling the drink. The silicone lid helps maintain the temperature of the drink inside the cup, whether hot or cold. The material is durable, resistant to damage, does not deform and is dishwasher safe. A lid for a thermal mug is a useful accessory that adds functionality and protects your drink when using the mug while traveling or on a daily basis.

At the CoffeeCups store, we offer a 14-day returns policy, without giving a specific reason. When withdrawing from the contract, you must send us back an undamaged product, without traces of use. You will receive your refund once the product returns to our warehouse. Please inform us in advance of your intention to withdraw from the contract - in the form of a statement sent by post or e-mail.

If the received goods are inconsistent with the contract, you can exercise your right to make a complaint. We will respond to it within 14 days.

You can pay for thermal mugs purchased in our online store using a payment card or via the Przelewy24 payment platform. Payment in advance must be made within 7 business days from the date of placing the order. We attach an electronic invoice to all purchases.

At the CoffeeCups store, we offer three delivery options. We can send your thermal mug via a courier company, Poczta Polska or to a parcel locker of your choice.

You can track all stages of order fulfillment and its current status in your customer panel after creating an account. We will inform you by e-mail about the possibility of collecting your order and handing it over to the courier. We deliver in Poland and Europe.

You can collect each order placed in person at our company's headquarters during its opening hours. The purchased goods will be ready for collection within the indicated order processing date, which you can check in your account or in the e-mail we will send to you.

If our coffee cups or thermal mugs are to be used as a gift - select this option when configuring the mug. Our employees will pack it in an elegant, decorative package, perfect for giving to someone else.